Guests agree that the property will be used in a proper and responsible manner and that they will:

• Take all reasonable care of the property, its fixtures and fittings and will leave them on the departure day in the same clean and tidy condition as on the day of arrival;
• Not cause a nuisance and will be considerate to the occupiers of adjoining properties;
• Not alter the property, fixtures or fittings or overload the electrical system
• Ensure that they are responsible for the behaviour of their children at all times and not allow them to play in the hallways or the lifts
• PLEASE DO NOT SMOKE! DEFINITELY NO SMOKING! IN THE EVENT THAT YOU FIND IT NECESSARY TO SMOKE, IT WILL COST US £150.00 + MATERIALS TO CLEAN, FUMIGATE AND REPAINT THE PROPERTY WHICH WILL BE DEDUCTED FROM YOUR SECURITY DEPOSIT! SO, THANK YOU FOR NOT SMOKING!
• Not keep pets in the property
• Upon time of registration, provide a legitimate form of ID, for example Passport, or Drivers License.
• A credit card or id is required to secure your reservation. If the reservation is not required before 3pm on the day of arrival your credit card will be charged for the full amount of the first nights stay.
  

Unless otherwise agreed, upon your booking, a refundable deposit of 30% (Minimum £200) of the total charge is required to secure the apartment. This amount is held on your card and not deducted. If the booking is made less than 8 weeks before the arrival day, the total charges are required at the time of booking. We will not charge commission on any debit or credit card payment except American Express which is 3.5%.

When you pay full rack price we will clean the property twice a week. If the price you pay was discounted you will have to pay extra cost for cleaning if required.
£29 per extra person when more than 3 people are occupying a property.
All optional facilities require an extra payment (please see the individual property descriptions for details)
Rates may be changed at any time without warning.
Children under 12 years of age will not be charged.

Payment may be made by:

• Most debit or credit cards (security code, expiry date, address and post/zip code required)
• Bank transfer in £ sterling net of bank charges
• Cheque - if the booking is made more than 21 days before the day of arrival
• Cash payments accepted

All cancellations of a confirmed booking, for whatever reason, must be confirmed in writing immediately.

A credit card required to secure your reservation at My-Places
1) Cancellation outside 15 days = Full refund
2) Cancellation between 14 and 4 days notice = a charge of 75% of total booking
3) Cancellation between 3 and 0 days notice = a charge of 100% of total booking
4) Where the reservation is made at any time during the two days prior to the arrival date, the reservation will be considered as final and non-refundable.

Non-payment of the balance by the due date shall constitute the Guests' cancellation of the booking and any payment made will be forfeited. Guests are recommended to insure against cancellation

The contract is made when My-Places confirms the booking and the Guest(s) has paid the security deposit. Bookings will be confirmed in writing and will include the dates of arrival and departure. Guests wishing to extend their stay are requested to give My-Places at least 7 days notice unless otherwise agreed and subject to the property or an alternative being available. The exact accommodation cannot always be guaranteed prior to the day of arrival.

A confirmed booking for which the Guest(s) has paid all due charges gives the Guest(s) permission to occupy the property, in accordance with these terms and conditions, for the period for which the charges have been paid. Under no circumstances does this create a tenancy of any description.

• New tenancy starts at 15.00
• Upon the day of checkout, you must vacate the property by 11:00am.

All occupancy charges are inclusive of all bills except VAT. The telephone bill will be deducted from the deposit together with the cost of any additional charges and the cost of any damage/loss incurred during the Guests' stay which will be notified to the guest(s). The balance of the deposit will be refunded subject these terms and conditions.

Guests agree to allow the My-Places owners or their representatives to have access to the property at all reasonable times for the purpose of inspection, maintenance, repair or viewing.

Damage and Other Loss

The cost of replacement, repair and loss caused by the guests' unreasonable use of the property is their responsibility and will be deducted from the deposit. Any additional cleaning will be charged at the rate of £15 per hour.

Breach of Conditions

If a Guest is in breach of any of My-Places’ terms and conditions and has been requested to leave, the right to occupy ceases automatically. No refund will be made of any payments made.

Two sets of keys will be provided for each property, to be returned with all security devices to a My-Places representative on the day of departure. For each key or security device that is not returned, a charge of £59 will be deducted from the deposit.

If any Guest requires assistance in gaining entry to the property, due to leaving one of our keys in the property for example, a nominal fee will be charged.

Complimentary internet connection is provided in all properties. Whilst My-Places will make all reasonable efforts to ensure that this facility is readily available, My-Places accepts no responsibility for the inability to connect to the internet for whatever reason including problems caused by the Guests' hardware or software. My-Places are not responsible for payment of dial up charges.  Guests connect to the internet at their own risk and My-Places, its servants or agents, are not responsible for any damage to a Guest's computer, its data or the security of any data transmitted over the internet. My-Places is not responsible for any viruses, loss of data or unauthorised access and Guests are responsible for ensuring that their computers have adequate protection systems.

Website

My-Places has made all reasonable effort to ensure that its website is accurate. My-Places, however, gives no warranty that the property occupied by the Guest will be exactly as shown on the website. My-Places is not responsible for the data or security on any website to which My-Places’ website has a link.

While all reasonable care is taken, My-Places accepts no responsibility for injury, loss, damage or inconvenience, however caused. Guests are recommended to ensure that they have sufficient appropriate insurance.

While it is hoped that guests will have no cause for complaint, My-Places must be informed of any grievance immediately to be confirmed in writing.

Lost Property

Any property belonging to a Guest after the departure date will be retained for two months.

All information you provide us with is 100% confidential and will be shared with no other persons except for the senior staff at My-Places

A more detailed Terms and Conditions form will be supplied with your Registration Form before you sign.