Guests agree that the property will be used in a proper and responsible manner and that they will:
- Take all reasonable care of the property, its fixtures and fittings and will leave them on the departure day in the same clean and tidy condition as on the day of arrival;
- Not cause a nuisance and will be considerate to the occupiers of adjoining properties;
- Not alter the property, fixtures or fittings or overload the electrical system
- Ensure that they are responsible for the behaviour of their children at all times and not allow them to play in the hallways or the lifts
- PLEASE DO NOT SMOKE! DEFINITELY NO SMOKING! IN THE EVENT THAT YOU FIND IT NECESSARY TO SMOKE, IT WILL COST US UPTO £150.00 + MATERIALS TO CLEAN AN APARTMENT AND UPTO £250 + MATERIALS PER TOWN HOUSE, THESE COSTS COVER THE FUMIGATION AND REPAINTING OF THE PROPERTY WHICH WILL BE DEDUCTED FROM YOUR SECURITY DEPOSIT! SO, THANK YOU FOR NOT SMOKING
- Please be aware that any significantly strong smells, from cooking or lack of hygiene, still in the apartment after your stay with us that results in the apartment needing to be fumigated will be billed to the departing guest.
- Not keep pets in the property
- Please bring a picture ID (passport, driving licence etc.) with you. We reserve the right to verify both the credit card and your identity. The keys to the apartment will not be handed over until such time that our verification process is complete.
- If you are not the card holder, or where the reservation is made on your behalf, we will require you to be present at check-in, should this not be the case and you are not arriving with the party, full booking payment must be made via bank transfer.. If it is a company booking, this should be done on a company letter heading.
- A credit / debit card or id is required to secure your reservation. If the reservation is not required before 3pm on the day of arrival your credit / debit card will be charged for the full amount of the first nights stay.
- My-Places cannot be held responsible for anything which is due to unforseen circumstances which prevent full use of the property for short periods of time. On rare occasions essential building work may be carried out for example lift maintainance.
- If the Guest's number is less than the full capacity of the property, we reserve the right to lock away the rooms with the excess beds. Optionally, we can leave the rooms opened for an extra charge.

- Please be advised that In the rare occasions when any of our properties haven’t been booked at full capacity we reserve the right to make available only enough beds for the guests number which have been booked and paid for

 

Unless otherwise agreed, upon processing your booking, a deposit of 30% of the total charge is required to secure the apartment. This amount will be taken from your card and deducted from your final balance.
We might not be able to process any bookings which are made after 21:00 hrs for the same arrival day.

Payment may be made by:
- Most charge cards (security code, expiry date, address and post/zip code required)
- Bank transfer in £ sterling net of bank charges
- A adminstration fee will be added to all bookings.
- A card is required to secure the booking. A 30% deposit is taken same day the balance will be taken within seven days of arrival.
- Upon arrival the card used to make the booking must be presented by the card holder (we cannot accept any 3rd party guests arriving with another persons card). Should the booking be for a friend or relative please contact our office on (0161) 227 9444 at the latest 7 days prior to arrival. Should your party turn up with a 3rd party card you may be refused accommodation.
- Prior to guest's arrival, at our discretion, a minimum property security deposit of £300.00 per apartment will be taken from the card supplied but refunded 3 days after departure.
- Please note in the event of any misuse or damage to the property we will recover the full cost of repair or replacement from the card.
- Cash or cheques will not be accepted for the property security deposit.
- Card charges are waivered if payment is made by cash. Please state method of payment.
- Cheque if the booking is made more than 21 days before the day of arrival
- Cash payments accepted
- The prices are based on 2 guests sharing. Additional guests are charged dependent on length of stay.
- Any additional guests staying in an apartment that are not declared at the time of the reservation will result in a £75.00 per nightly charge.
- All optional facilities require an extra payment (please see the individual property descriptions for details)
- Rates may be changed at any time without warning.
- Children under 10 years of age will not be charged.
- Unless otherwise specified, payment will be taken within seven days prior to the client taking up occupancy of the property.
- If you call us you need to pay the original, undiscounted rate. Book Online and you can enjoy 5% discount. - If a price is negotiated beforehand the 5% discount is not applied. +44 161 227 9444.
- We reserve the right to process payments using Paypal and you may be asked to provide credit card payment using this method.
- We reserve the right to take the remaining balance outstanding from the card supplied 7 days prior to arrival via our PayPal / Card payment system, unless instructed otherwise via email or text by the customer before the 7 days.
-All quotes given do not include Vat @ 20%
-All short term rentals are subject to VAT
-All property must be paid for prior to keys being handed over, we accept advance payment by card or bank transfer alternative cash payments can be accepted.
-In the event payment has not been received from the client and occupancy has commenced we will automatically process the payment from the card supplied.
-Once a booking has been made the agreed price and details of the quote form part of the contract made between My-Places and the client.

All cancellations of a confirmed booking, for whatever reason, must be confirmed in writing as soon as possible preferable by email.

A card required to secure your reservation at My-Places

1. If cancelled up to 30 days before date of arrival, a free cancellation will apply.
2. If cancelled within 30 days before date of arrival, 30 percent of the total price of the reservation will be charged.
3. If cancelled later or in case of no-show, the 100% of the total price reservation will be charged.
4. We cannot be responsible for bad weather, illness, change's in travel plans or travel delays.
5. All cancellation requests made to the company will be actioned within 24 hours of receipt and must be undertaken in writing via email or text.
6. Any booking made by a client that My-Places deems may be used for purposes of obtaining Visa's and not used for accommodation purposes, shall be exempt from the companies standard cancellation policy and any fees paid to the company shall not be refundable or transferable unless specific conditions are met.
7. Reducing the number of nights, guests or apartments after commencing a reservation will not affect the total price of the booking.
8. Reducing the number of guests will not affect the total price.
9. Any booking made seven days or less prior to the arrival date are non-refundable.

Operational Reasons
In rare cases apartments can become no longer available after a booking has been made. This might happen for varying reasons. In this case we will attempt to re accommodate our guests in suitable accommodation of our own at a price equivalent to the original agreed. In the case our own accommodation is not available we will not be held responsible for any extra costs the client bears over and above the original price agreed in securing alternative accommodation. In the case re-accommodation is impossible we issue a full refund.


Special Events
In rare circumstances an event maybe cancelled or modified beyond My-Places' control, whilst we make every effort to assist our customers we cannot always guarantee that we will be able to modify your booking. In these cases the full cancellation policy applies unless otherwise directed by My-Places.


Affiliate Partners:
In the event that one or more of our affiliate partners have cancelled your booking for whatever reason, we will try and find you an alterative apartment. In some cases it might be cheaper in others it maybe more expensive. If we fail we will let you know so you are able to make alternative arrangements.

- New tenancy starts at 15:00
- Check in between 15:00 and 18:00 free of charge.
- Check-out is until 11:00 free of charge.
- Please note, if you would like to check-in before 15:00 or after 18:00, please be advised there will be a surcharge as detailed below.
- Upon the day of checkout, you must vacate the property by 11:00.
- Should you wish to request a late check-out this is subject to availability and the surcharge of £40 will cover the occupancy period until 14:30, should you wish to extend this we can be extended by contacting our office.
- Please note we will request your estimated time of arrival one day prior to arrival via our text message system failure to keep to the time you select within 30 minutes without prior notification may result in a surcharge (up to £40 UK AED 100).

- All check-in's or check-out's are subject to availability.

Surcharges for check-in before 15:00 or after 18:00
Check in between 18:00 and 19:00	Surcharge of £20
Check in between 19:00 and 23:00	Surcharge of £40
Check in between 23:00 and 07:00	Surcharge of £60
Check in between 07:00 and 11:00	Surcharge of £40
Check in between 11:00 and 15:00	Surcharge of £20

The contract is made when My-Places confirms the booking and the Guest(s) has paid the 30% deposit. Bookings will be confirmed in writing and will include the dates of arrival and departure. In the event that we don't have availability for the apartment that you booked we will offer you an alternative you must respond by either confirming or decline the new apartment. Guests wishing to extend their stay are requested to give My-Places at least 7 days notice unless otherwise agreed and subject to the property or an alternative being available. The exact accommodation cannot always be guaranteed prior to the day of arrival. A confirmed booking for which the Guest(s) has paid all due charges gives the Guest(s) permission to occupy the property, in accordance with these terms and conditions, for the period for which the charges have been paid. Under no circumstances does this create a tenancy of any description.
- If a client or associate of the client wishes to depart the property early no refund shall by returned to the client or associate, this does not apply to property security deposits made and shall by fully refundable upon proper inspection of the property.

Please note My-Places and its affiliate companies or partners work in-line with all current legislations with regards to both payment taking and card handling, our company also makes ever effort to prevent fraudulent use of cards.

All occupancy charges are inclusive of all bills except VAT. The cost of any damage/loss incurred during the Guests' stay which will be notified to the guest(s). The balance of the deposit will be refunded subject these terms and conditions.
My-Places reserve the right to charge you an additional fee of upto £150 for additional cleaning costs should the apartment not be returned in an acceptable condition eg. Washing of plates, removal of beer cans and any such party items or other paraphernalia and the removal of tissues and rubbish from our rooms.
We respectfully ask you to clean up your mess before leaving.
In the event if it is required to put an extra bed with beddings or cot into the property a daily minimum charge of £10 will apply.

By ticking that you have read and agreed to our terms and conditions and by signing the registration form, you are also agreeing to us taking payment from the card provided for any damages and the replacement of any missing items from our property.

When booking, please specify if separate beds are required for you & your party or if additional rooms are required in our shared properties.  Additional guests not declared at time of making booking will be charged at a minimum of the same daily rate as other guests per guest, should guests require the use of additional rooms a room rate minimum will apply this will normally be calculated based on the number of additional guests, should full use of the property be required prices will vary and are property specific. Please be advice that when the property is booked for less than full capacity we will lock away the extra rooms or utilise the extra beds in other properties.  All entrances to properties are security monitored and recorded.

In the event of a Guest locking themselves out, we can arrange to let a guest back in although a charge of £50.00 will be applied for a member of staff to call-out to cover time and expenses.

In the event when the Guest don't supply the required information at the time of registration and there is a dispute, a charge of £50.00 will be applied for a member of staff to call-out to cover time and expenses.
Upon leaving the property check out is between 10:00am and 11:00am after this time a charge of £40.00 will be applied to your stay.

Free! All children under 5 years stay free of charge when using existing beds and bedding.
All children under 2 years are charged £5.00 for the first night then £2.50 per night there after for a travel cot.
Any type of extra bed or baby cot is available upon request.
Digital Money Safe is available for £5 for the first night and £2 per night thereafter.
Extra beddings are available for £5.95 per person (one-off fee).


Failure To Pay! In the event of a failed transaction or disputed payment or a failure to pay for the accommodation by any other means, the company has a right to apply a charge per letter or email sent to the client of £25.00 for time plus adminstration costs or 5% of the total booking costs after the first 5 days.

Failure to pay for any accommodation supplied to a client by My-Places will result in the appropriate court action being taken against the client regardless of country, My-Places will also pass on all court costs to the client and shall not be liable to pay any court costs whilst persuing the client.

Should you be accepted to have a contract based booking with our company the following additional conditions apply.

Contract bookings can be confirmed by way of verbal, email and message agreement, the contract starts at the point the invoice is sent to the client or once initial payment has been received.
The initial booker's must nominate a staff member who will be requested to sign on behalf of booker and company and as such reconfirms the contract.
All payments periods are made subject to management.
If you are on a rolling period contract we require a minimum 30 days notice to cancel.
All our other standard terms and conditions apply to the booker's staff who will act on behalf of the booker and their company.

Should you wish to view a property prior to a check-in.

We can arrange any viewing under special circustances and allow a viewing on any of our properties all viewing will be chargable at £25 per viewing per property. Should you then book the property the amount charged for viewing will be deducted from the total booking price.

Should you receive a quotation from us the following applies.

1. Any quotation given is only valid for a maximum of 3 days.
2. All quotations are given subject to the clients requirements at the point of contact.
3. We reserve the right to re-quote and amend our offer based on up to date information presented by the client.
4. All bookings made after a quotation is give are bound by all terms and conditions herein.

Once a booking has been made and confirmed My-Places shall inform the client in writing via email or text.
All client information supplied to the company shall be dealt with in accordance to the Data Protection Act 1998

Guests agree to allow the My-Places owners or their representatives to have access to the property at all reasonable times for the purpose of inspection, maintenance, repair or viewing.
All our properties are checked before client entry should clients find anything wrong with the property or have any services not working then please contact us as soon as possible so that staff can make arrangements for maintenance staff to attend to fix any issues on the day of arrival.

Our properties are throughly inspected prior to arrival by our staff, although every care and attention is taken during this inspection should you find an issue please raise it with the office as soon as you are able to do so.  Our office will send out a member of our team to inspect the damage and possibly fix the damage, if the damage is not immediately fixable then staff will document the damage and take photos.  Should you fail to report any damage which is found at the end of a rental period the cost of replacement, repair and loss caused by the guests' unreasonable use of the property will be deducted from the deposit, we will contact you after your departure to notify you of any damage as soon as we are able to do so.

If a Guest is in breach of any of My-Places terms and conditions and has been requested to leave, the right to occupy ceases automatically. No refund will be made of any payments made.

Wherever and unless otherwise requested by the client a minimum of two sets of keys will be provided for each property, to be returned with any security devices attached or issued on the day of departure.

In the event that property keys and or security fobs are lost or not returned, it will incur a replacement charge of £75.00 to cover the cost of replacement keys, changing of the locks and all labour and transport charges. Each security fob which has been issued carries a separate replacement cost of £50.00 (for fob replacement) the property management companies charge our company this rate and we have to pass this charge onto our clients when we have to replace the fobs. Each car parking controller issued that is lost also carries its own separate charge to replace of £50.00.

If any Guest requires assistance in gaining entry to the property, due to leaving one of our keys in the property for example, we can arrange to let a guest back in although a charge of £50.00 will be applied for a member of staff to call-out to cover time and expenses Top of Page

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